Refund Policy

By purchasing our services you are deemed to have understood and accepted this policy. 
 

1. Appointment changes and cancellations are available up to 24 hours before your scan. We will fully refund your credit if you wish to cancel up to 24 hours prior to your scan. In order to reschedule an appointment, make a cancellation or request a refund you must email hello@precisionbodylab.com.au. In the event of a refund, please allow up to 7 days for the funds to be refunded to you.

2. If a purchase is made via the Precision Body Lab website using your credit card without your knowledge (i.e. if your card had been stolen), a refund will be issued provided proof of theft and/or inappropriate use is obtained from the relevant credit card provider and/or insurance company.

3. All prices are in Australian dollars and include GST.

4. Precision Body Lab uses a third-party payment gateway provider, Stripe, to process all our online credit card payments. Stripe is certified as a PCI Level 1 Service Provider, the highest level of certification available in the payments industry. All Stripe services are PCI DSS compliant and meet the strict standards set by the Payment Card Industry Data Security Standard (PCI DSS).

5. Precision Body Lab will not pass or sell your personal information to any third party. From time to time, emails may be sent to you from Precision Body Lab containing promotional information. You are able to opt out of this service at any time by contacting us at hello@precisionbodylab.com.au.

6. Please note, if you are more than 10 minutes late for your appointment we may need to reschedule your appointment or reduce your appointment time to ensure other bookings are not affected.

7. If you are a no-show for your appointment your credit will be lost without refund.