Precision Body Lab Refund Policy

 

Last updated: 17 September 2026

 

Overview

This Refund Policy applies to bookings, prepaid services, credits and gift cards purchased from Precision Body Lab.

Nothing in this Refund Policy excludes or limits rights that cannot be excluded under the Australian Consumer Law.

 

Appointment changes and cancellations

 

If a client wishes to reschedule or cancel an appointment, they should contact hello@precisionbodylab.com.au as soon as possible.

 

Where Precision Body Lab's current operational policy allows a cancellation more than 24 hours before the appointment,

Precision Body Lab may provide a refund or credit to the original payment method or customer account.

If a client cancels with less than 24 hours' notice, or does not attend an appointment, Precision Body Lab may refuse a refund, apply a cancellation fee, or forfeit some or all of the booking value, except where required by law or where Precision Body Lab decides otherwise in its discretion.

 

If Precision Body Lab needs to cancel or reschedule due to operational reasons, the client will generally be offered a rescheduled appointment.

 

Refund timing

 

Where a refund is approved, Precision Body Lab aims to process it promptly. After processing, the time for funds to appear may depend on the payment provider or financial institution.

 

Gift cards

 

Gift cards are:

• non-refundable

• not redeemable for cash

• transferable unless stated otherwise

• subject to any stated expiry date and any terms published at the time of purchase

 

A refund is generally not provided for a gift card because of change of mind, recipient preference, inability to use it before expiry, or because the purchaser or recipient decides to use another provider.

 

However, refunds or other remedies may still be available where required under the Australian Consumer Law.

 

Change of mind

​

Precision Body Lab is not required to provide refunds for change of mind, missed appointments, late arrivals, or a decision not to proceed, subject always to rights under the Australian Consumer Law and any specific written offer made by Precision Body Lab.

 

Faults, major problems and legal rights

 

Where a service has a major problem, is not supplied with due care and skill, is not fit for its disclosed purpose, or otherwise gives rise to a remedy under the Australian Consumer Law, the client may be entitled to a refund, replacement, repeat service, compensation or other remedy required by law.

 

Any request should be sent to hello@precisionbodylab.com.au with relevant details.

 

How to request a refund

 

To request a refund, reschedule or cancellation, email hello@precisionbodylab.com.au and include:

• full name

• booking or order details

• appointment date, if relevant

• reason for the request

• any supporting information

 

Precision Body Lab may request additional information before making a decision.

 

Discretionary refunds

 

Precision Body Lab may choose to provide a goodwill refund, credit or transfer on a case-by-case basis. Any discretionary outcome does not create an ongoing entitlement in future cases.

 

Changes to this policy

 

Precision Body Lab may update this Refund Policy from time to time by publishing the updated version on its website. The updated version applies from the date of publication unless stated otherwise.